Online Return Policy
Remember to keep and provide your receipt (paper or electronic) as well as the original packaging with your item when making a return or exchange.
If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Returns are available only in-store. Once we receive the returned item PGI Houseware will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). Our Return & Refund Policy was created by Return Refund Policy Template for www.pgihouseware.com
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
PGI Houseware will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Items must be returned new, and unused, with the original packaging. A receipt is required.
A customer may incur fees or be refused a return in the case where the customer has damaged the product’s original packaging.
Delivery charges and surcharges paid for items are non-refundable. We do not cover the cost of return shipping, as well as a surcharge for oversized items (if an oversized item has been purchased) will be deducted from your refund.
Returns and exchanges must be made within 30 days of the date of purchase (regular period).